Requirements
● Great thinker on both a strategic and tactical level, who also has a strong bias to action.
● Customer-focused self-starter with strong attention to detail and follow-up and a flexible and adaptive approach.
● Passionately quantitative/analytical and detail-oriented with a validated ability to quantify results of strategic and tactical performance metrics and drive decisions based on data.
● Always seeking to improve, and agile at leading improvements through both: step changes and innovation, or through refinement and iteration.
● Solid people leadership skills, with demonstrated experience in coaching and developing teams and delivering performance targets such as specialist accuracy, resolution, and efficiency.
● Excellent team player capable of learning and sharing knowledge in a cross-functional team environment.
● Proven ability to work in fast-paced dynamic environments where decisions are made with incomplete or ambiguous information.
● Proven experience as an operations manager or similar positions.
● Solid understanding of reporting and budgeting procedures.
● Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.).
● Proficient in MS Office.
● Outstanding communication and interpersonal skills.
● Excellent organizational and leadership skills with problem-solving ability.
● Positive and patient.
● Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
● Knowledge of management principles and familiarity with company products, services, and policies.
● Attention to detail.
