Job Description
● Monitor and high response speed to customer needs and requests.
● Ensure the quality of services provided and customer satisfaction.
● Immediate and permanent access to the knowledge system to process customer requests.
● Integration of all parts of the organization with software.
● Use the database to better communicate with customers.
● Provide clear and complete analytical reports of all operations and processes.
● Categorize customers into selected groups.
● Gathering information of agencies in each country and organizing them.
● Categorize common routes and handle comments on each one centrally.
● Register new audiences with favorite titles in various categories as opportunities or clues or etc. and add contact details and interactions with him in his history.
● Record complaints or tickets in the history of customers and follow them.
● Share the contact with other sections.
● Record all details about each person (eg: address, company name, contact number,…).
● Use the customer club to communicate directly with them and service providers on the web.
● Attach any documents to the customer's history and profile along with a detailed history of all financial transactions.
● Search the system between customer information, routes, and processes with different filters.
● Record shipments and track their location, monitor goods as well as system receipts.
● Arrange tasks and prioritize tasks and refer them.
● Add details and record information of inspectors and supervisors or any other natural or legal person in your personalized profile.
● Registration of inspectors' reports and presentations based on defined work cycles and the possibility of access and permits.
● Create the necessary forms and send them for printing in the system.
● Complete office automation to facilitate processes.
