کارشناس خدمات مشتریان

Job Description

• Customer interaction (requests, complaints) and coordination of final response. Use the ticketing system to register all cases.
• Manual order capture (phone and complex orders).
• Order processing, validation, and E2E follow-up.
• CRP/VMI orders management.
• Order ATP (available to promise) and stock allocation.
• Delivery monitoring (e.g. POD).
• Help the finance team in cash collection and overdue invoice chasing/disputes if required.