کارشناس مرکز تماس

رهنما کامیابان نخستین

منتشر شده 4 سال پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

•Main Objective: We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. •Main Responsibilities: -Manage large amounts of inbound and outbound calls in a timely manner -Identify customers’ needs, clarify information, research every issue and provide solutions and alternatives -Build sustainable relationships and engage customers by taking the extra mile -Keep records of all conversations in our call center database in a comprehensible way

Requirements

-Previous customer service experience, especially in particular industry -Data entry skills, Phone skills, Listening, People skills, Customer service, Customer focus, Informing -Verbal communication, Attention to detail, Professionalism, Multi-tasking -Previous experience in a customer support role -Strong phone and verbal communication skills along with active listening -Customer focus and adaptability to different personality types -Ability to multi-task, set priorities and manage time effectively -Ideal Age Range: 19 - 32

Employment Type