مدیر امور مشتریان

Job Description

• Confer with customers by telephone or in person to provide information about projects or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Confer with department heads or staff to discuss topics such as contracts, or products to be advertised.
• Prepare detailed monthly/quarterly reports and present them accurately to project members.
• Convince clients to develop their activities with the agency and identify areas for further growth and increased sales.