Account Manager

Goldiran Tehran

Posted 19 days ago

Job Description

  • Confer with customers by telephone or in person to provide information about projects or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Confer with department heads or staff to discuss topics such as contracts, or products to be advertised.
  • Prepare detailed monthly/quarterly reports and present them accurately to project members.
  • Convince clients to develop their activities with the agency and identify areas for further growth and increased sales.

Requirements

  • Bachelor’s degree.
  • At least 3 years of experience in related fields.
  • Communication and media knowledge.
  • Fluent in MS Office, such as Word, etc.
  • Familiarity with marketing concepts.
  • Fluent in principles and techniques of negotiation.
  • Ability to lead and motivate a team.
  • Ability to work long hours, often under pressure.

Employment Type

  • Full Time

Details

Employment type

  • Full Time

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