Confer with customers by telephone or in person to provide information about projects or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Confer with department heads or staff to discuss topics such as contracts, or products to be advertised.
Prepare detailed monthly/quarterly reports and present them accurately to project members.
Convince clients to develop their activities with the agency and identify areas for further growth and increased sales.
Requirements
Bachelor’s degree.
At least 3 years of experience in related fields.
Communication and media knowledge.
Fluent in MS Office, such as Word, etc.
Familiarity with marketing concepts.
Fluent in principles and techniques of negotiation.