Job Description
- Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, instructors, or customer representatives.
- Offer specific training programs to help workers maintain or improve job skills.
- Design and develop creative, high-quality, interactive learning content for remote and classroom training, including lesson plans, facilitator guides, participant materials, videos, and practical exercises.
- Provide individualized instruction and tutorial, or remedial instruction.
- Negotiate contracts with clients, including desired training outcomes, fees, and expenses.
- Monitor, evaluate, and record training activities and program effectiveness.
- Analyze different types of employees based on their performance and potential and categorize them to distinguish high-potential ones (HiPos).
- Prepare and propose a succession planning policy based on the organization's strategy.
- Prepare and maintain IDP result updates to analyze each development nominee’s progress line.
- Evaluate management development programs to ensure the effectiveness of results.
- Execute the company’s Learning and Development strategy and manage the development of a robust talent pipeline for key roles at the company through effective high-potential management, leadership development, and succession planning.
- Design and conduct effective leadership development models.
Key Professional Competencies:
- General culture in all HR areas.
- Being familiar with learning theories and concepts.
- Strong project management skills; able to identify needs, develop effective solutions, and manage
- projects through to completion.
- Being familiar with leadership models, concepts, and practices.
- Telecom industry understanding.
- Communication skills (oral and written).
- Curiosity.
- Anticipation and adaptation.
- Listening and empathy Skills.
- Creativity and innovation.
- Influence and persuasion.
- Relationship building.
- Analytic thinking.
- Problem-solving skills.
