Technical Engineer

Oxin Otana Advance Material Design and Development Company Tehran

Posted Over a month ago

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Salary

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Job Description

- Provide support to customer in all products and perform troubleshoot on all Technical field inquiries. - Monitor all assign cases for customer support and update all activities on company tracking system. - Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for same. - Administer all resources and ensure delivery of product fixes within timeframe. - Manage all customer technical and R&D issues and if required escalate it to required departments including R&D - Assist engineers in complex cases and evaluate products for customers. - Manage requests from internal and external clients and resolve it through email and phone. - Maintain accurate customer documents and prepare reports for all issues and resolutions. - Administer all contractual obligations for clients and escalate issues if required.

Requirements

- Master degree - An English fluency in writing, reading and speaking. - Calm under pressure - Ability to handle stress - Friendliness - Excellent verbal and communication skills - Organized - Efficient - Good problem solving skills - Good computer skills - Multi tasking - Ability to learn other software systems relatively easily - Analytical skills - Good writing skills (email etiquette) - Team player - Empathy - Ability to explain the technical or complex simply to customers - Confidentiality - Data entry proficiency

Employment Type