Job Description
The patient support specialist is responsible for providing non-medical support services to patients, increasing patient awareness of treatments, ensuring appropriate medication provision and correct use, and helping to improve treatment adherence. This role is a bridge between the patient, physician, and pharmaceutical company and helps to enhance the patient experience.
Duties:
- Contact patients to follow up on treatment progress, provide non-medical guidance, and remove potential barriers to continued treatment.
- Educate patients on how to take medication and answer questions (within the authorized framework and without providing medical advice).
- Coordinate with pharmacies, medical centers, and sales teams to ensure patient access to medication.
- Accurately record, document, and report all patient contacts and interactions in CRM systems.
- Identify patient challenges (cost, transportation, and treatment beliefs) and provide supportive solutions.
- Collaborate with marketing and medical teams to develop educational tools for patients.
Requirements:
- Bachelor's degree in nursing, pharmacy, psychology, nutritional science, or health services management.
- Previous experience in patient support, scientific representation or liaison, medical call center, or health consulting is an advantage.
- Strong communication, empathy, and active listening skills.
- Fluency in English (at least an intermediate level of understanding specialized texts and communication).
