• Respond to customer queries in a timely and accurate way via phone
• Analyze and report product malfunctions
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints and reach out to provide assistance
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Sales and Marketing teams
• Build sustainable relationships and trust with customer accounts through open and interactive communication
Requirements
• Gender: Only Female
• At least 3 years of related experience
• At least Bachelor of Science
• Great Communication Skills is expected
• The great candidate is Hard-Working, Resilient & Team Player