Technical Sales Support Specialist

Fartak Global Vision (FARCO)

Tehran

Posted 2 months ago

Job Description

-Provide advanced technical support for end users: recording software, camera hardware, and mobile applications -Take incoming and make outbound support calls to assist installers / end users with configuring our product or troubleshooting issues with our products -Remote support as needed for field technicians to better assist with troubleshooting and product training -Maintaining an ‘excellent’ level of technical support for our customers. Candidates will demonstrate grace when interacting with customers while resolving technical problems -Creation of Support Documentation (Deployment Guides, Help Center Articles, and more) -Continuously learn updated industry and product knowledge regarding best practices and latest technologies

Requirements

-Bachelor's degree in Information Technology, Computer Information Systems, related field or equivalent experience or certifications -Minimum of 2 years of Technical Support experience -Must have strong work ethic and very close attention to detail -Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form -Must be able to manage multiple projects and adapt to changing situations -Must have intellectual curiosity, humility, accountability and positive approach -Strong knowledge of computer/server hardware, operating systems, and storage devices -Strong interpersonal skills and the ability to work with multiple teams to achieve common objectives -Ability to articulate at a technical level appropriate to the circumstance i.e. for clients with varying levels of IT knowledge and skillset -Excellent documentation skills -Strong Troubleshooting capabilities

Job Categories

  • IT - Software & Web Development
  • Sales & Customer Service

Employment type

  • Full Time

Seniority

  • Junior Professional

Job Categories

  • IT - Software & Web Development
  • Sales & Customer Service

Employment type:

  • Full Time

Seniority:

  • Junior Professional

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