Requirements
-Bachelor's degree in Information Technology, Computer Information Systems, related field or equivalent experience or certifications
-Minimum of 2 years of Technical Support experience
-Must have strong work ethic and very close attention to detail
-Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
-Must be able to manage multiple projects and adapt to changing situations
-Must have intellectual curiosity, humility, accountability and positive approach
-Strong knowledge of computer/server hardware, operating systems, and storage devices
-Strong interpersonal skills and the ability to work with multiple teams to achieve common objectives
-Ability to articulate at a technical level appropriate to the circumstance i.e. for clients with varying levels of IT knowledge and skillset
-Excellent documentation skills
-Strong Troubleshooting capabilities