مدیر ارشد مرکز پردازش

دیجی‌‌کالا تهران

منتشر شده 10 ماه پیش

Job Description

We are looking for an experienced senior manager to oversee and manage the daily operations of our fulfillment center. The ideal candidate will have experience in managing a team of employees, ensuring that all orders are processed and shipped on time, and maintaining a high level of customer satisfaction.

  • Manage the day-to-day operations of the fulfillment center: This includes overseeing all aspects of the fulfillment center’s operations, including receiving, storing, picking, packing, and shipping orders.
  • Ensure that all orders are processed and shipped on time: This involves monitoring order processing times and ensuring that all orders are shipped within the promised timeframe.
  • Manage a team of employees, including hiring, training, and scheduling: This involves recruiting and hiring new employees as needed, providing training to new hires and ongoing training to existing employees, and scheduling employees to ensure adequate coverage at all times.
  • Lead, motivate, and support a large team within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports.
  • Develop and implement processes to improve efficiency and productivity: This includes identifying areas for improvement within the fulfillment center’s operations and implementing new processes or procedures to increase efficiency and productivity.
  • Monitor inventory levels and ensure that all products are properly stored and accounted for: This involves tracking inventory levels in real time and ensuring that all products are stored in the correct location within the fulfillment center.
  • Work closely with other departments to ensure that all orders are fulfilled accurately and on time: This includes collaborating with other departments such as customer service, sales, and marketing to ensure that all orders are fulfilled accurately and on time.
  • Develop a strong and comprehensive department KPI framework, ensuring all key performance and cost targets are met in conjunction with excellent customer experience.
  • Develop initiatives to improve speed, efficiency, and the quality of current processes and make our customer experience better than ever
  • Work closely with technology teams to develop a joint system roadmap between technology and operations.
  • Maintain health and safety standards within the area and promote a positive health and safety culture on site.
  • Providing data points for the preparation of business reviews and planning reports.
  • Develop an integrated schedule and risk management platform and processes.

Requirements

  • Bachelor's or Master's degree in Industrial Engineering, Supply Chain Management, Logistics, or an MBA graduate. 
  • 7 years of management experience in logistics and distribution in a company of at least 400 employees.
  • Prior working experience in e-commerce or FMCG industries is preferred.
  • Impressive track record in a similar fast-paced logistics, distribution, manufacturing, or engineering environment.
  • Strong people management experience.
  • Strong numeric and analytic aptitude.
  • Excellent motivational and communication skills with an ability to inspire and lead others.
  • Excellent written and verbal communication skills.
  • Knowledge of Lean, Six Sigma, and Kaizen methodologies would be highly advantageous.
  • Ideal age range: 30 to 40 years old.
  • Fluent in English.
  • International/regional experience is a plus.

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