Job Description
The key account manager is responsible to manage and develop modern trade, HoReCa, and e-business channels ensuring topline objectives of volume, value, and channel strategy plans are in place through growing commercialization across the three channels.
Responsibilities:
● Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition; best contracts are negotiated and all growth opportunities with goods availability and visibility are sought.
● Acquire a thorough understanding of key customer needs and requirements, promotion calendars, category management and segmentation sales volume and value growth and directly reverting of these to the general manager.
● Expand business relationships with existing customers while onboarding new profitable accounts in all three channels through detailed strategic plans.
● Accountable and responsible to ensure the achievement of agreed sales targets/KPIs. Challenges the team under his/her supervision to ensure effectiveness and efficiency of MT/HoReca/E-commerce operations and target deliveries while meeting business continuity plan requirements.
● Ensure effective liaison with Marketing, Supply Chain, Finance, and other functions to manage trade-offs and drive for overall objectives achievement.
● Resolve any issues and problems faced by customers and deal with complaints to maintain trust while playing an integral part in generating new sales that will turn into long-lasting relationships.
● Ensure development of careers, succession plans, development, and coaching of direct reports.
(The position is responsible for Nestle Water business.)