Job Description

• Managing the net programming software and applications. • Managing backup, security and user help systems. • Positively communicates and interacts with other departments for pre/post-sales support • Reviewing project plans to plan and coordinate project activity. • Deploying and maintaining of public websites. • Planning and executing different test procedures and collaboration with other team members to fix the problems • Different types of documentations including Requirement documentation, Technical documentation, and End-user documentation • Assist the users in carrying out their normal day to day operations on the computers in a smooth fashion and troubleshooting. • Assist new users in the usage of different normally used existing packages. • Providing on-time, high quality support desk functions upon requests of personnel based on priority, monitor and document the progress of the resolution of the problem.