•Assists in developing procedures to ensure integrity of ERP system and databases.
•Assists in ensuring that external/internal regulations and policies governing data management are met, including regulations concerning security, audit and privacy.
•Thoroughly understands ERP subsystem in order to assign appropriate system access to users at different levels across the institution.
•Develops and implements project plans for ERP functional support tasks.
•Three-plus years of experience in supporting database and database applications, Microsoft SQL preferred.
•Troubleshoots application software and database problems on a timely basis.
•Works as a system analyst with key personnel to help define user needs and develop data processing solutions.
•Maintains liaisons with business, technical staff, and extended support organizations for resolution of ERP issues.
•Works with end-users to analyze, design, construct and implement small applications in support of regular business operations; documents applications and provides cross-functional training as needed.
•Works with end users on all functional modules to document business needs/requirements for upgrades and enhancements.
•Assists in supporting the student, faculty, and staff facing portal.
•Develops and presents training materials for end users.
•Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees.
•Contributes to a safe educational and working environment by participating in all drills and training and being prepared to take action should a health or safety emergency occur.
•Requires the kind of teamwork, supervision, and personal interaction, that cannot be had in a home office situation; therefore, regular and predictable on-site attendance is a job requirement.
•Performs all other duties as assigned.
Reporting to: IT Manager.
Length of Probation Period: 3 Months.
University Qualifications: Bachelor’s degree in Computer Information Systems or a closely related field.
Nature and length of previous experience: Three years of increasingly responsible experience in an information technology supporting ERP environment.
•Demonstrated knowledge of systems analysis and information technology principles.
•Experience with reporting and analytic applications from the Technical support perspective (application support, object definitions, end-user support, etc.).
•Customer service minded and solutions oriented.
•Ability to work with a wide variety of problems and personalities, while continuing to promote a professional and pleasant demeanor.
•Knowledge on supporting and maintaining MS Dynamics NAV is preferred.
•Ability to exercise substantial judgment and work with limited supervision.
Soft Skills and Personality traits:
•Ability to work a flexible schedule, including evenings and weekends;
•Ability to work with a variety of personalities especially employees experiencing frustration with technology;
•Interprets or discusses information with others, which often involve terminology and concepts not familiar to many people; regularly provides advice and recommends actions involving complex issues;
•Ability to work a flexible schedule, including some evenings and weekends;
•Subject to a criminal background check prior to employment.
•Experience with Business Objects, reporting tools and analytics solutions;
•Experience with Microsoft SharePoint