کارشناس ارشد پشتیبانی فنی خدمات موبایل

Job Description

Monitoring, management, and improvement of:

• Qualıty issues.
• Technical infrastructure set-up in service provider's service locations.
• Repair technical operation performance and relevant KPIs.
• Technical service process improvement.
• Collaborate with internal network and part operation team to facilitate repair process and resolve technical issues and other relevant impediments.
• Survey the requirement to define and execute technical support projects to improve customer satisfaction.
• Implement and manage the system-based operation in all service centers, manage and troubleshoot technical system issues and handle all technical system-related requests.
• Uncover and resolve technical barriers impeding the achievement of customer satisfaction to contribute to the reduction of dissatisfaction.
• External stakeholder's relationship management.
• Plan and execute regular technical training.
• Conduct regular technical audits and implement required improvement plans for the existing service location.
• Technical preparation for new model launching.