دستیار مدیر پشتیبانی فنی خدمات مشتریان (تجهیزات موبایل)

سامسونگ الکترونیک تهران

منتشر شده 2 سال پیش

Job Description

Monitoring, management, and improvement of: Quality issues: ● Technical infrastructure set-up in service provider's service locations. ● Repair technical operation performance and relevant KPIs. ● Technical service process improvement. ● Collaborate with internal network and part operation team to facilitate repair process and resolve technical issues and other relevant impediments. ● Survey the requirement to define and execute technical support projects to improve customer satisfaction. ● Implement and manage the system-based operation in all service centers, manage and troubleshoot technical system issues and handle all technical system-related requests. ● Uncover and resolve technical barriers impeding achievement of customer satisfaction to contribute to the reduction of dissatisfaction. ● External stakeholder's relationship management. ● Plan and execute regular technical training. ● Conduct regular technical audits and implement required improvement plans for the existing service location. ● Technical preparation for new model launching.

Requirements

General competencies: ● Quality orientation. ● Planning and organizing. ● Communication. ● Negotiation. ● Project management. ● Reporting. Technical competencies: ● Information and communication technology. ● General electronics. ● Mobile device defect diagnosis and repair process. ● Data analysis. ● Technical training. Tools and software: ● ICDL. ● Microsoft Office.

Employment Type

  • Full Time

Seniority

Details

برای مشاهده‌ی شغل‌هایی که ارتباط بیشتری با حرفه‌ی شما دارد،