Job Description
Monitoring, management, and improvement of:
Quality issues:
● Technical infrastructure set-up in service provider's service locations.
● Repair technical operation performance and relevant KPIs.
● Technical service process improvement.
● Collaborate with internal network and part operation team to facilitate repair process and resolve technical issues and other relevant impediments.
● Survey the requirement to define and execute technical support projects to improve customer satisfaction.
● Implement and manage the system-based operation in all service centers, manage and troubleshoot technical system issues and handle all technical system-related requests.
● Uncover and resolve technical barriers impeding achievement of customer satisfaction to contribute to the reduction of dissatisfaction.
● External stakeholder's relationship management.
● Plan and execute regular technical training.
● Conduct regular technical audits and implement required improvement plans for the existing service location.
● Technical preparation for new model launching.
