Job Description
We are looking for a CRM manager to set and monitor marketing strategies that will foster profitable long-term relationships with customers. In this role, you will coordinate with our Sales directors to boost our company’s market presence and increase customer engagement.
● To be successful in this position, you should have solid experience with Customer Relationship Systems and KPI metrics.
● To identify new opportunities and proactively address customer concerns.
● To set and execute a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in.
● To create, manage and lead the team by providing appropriate coaching and mentoring along the way.
● To plan and deliver CRM strategies across the organization with a view to retain existing customers, retain brand loyalty, and expand the company brand.
● To decide on a final CRM structure and architecture that will work seamlessly across the business and to capture crucial information along the sales funnel.
● To make sure the customer database is correctly implemented for targeted marketing activities.
● To collaborate with other departments in order to ensure that the CRM strategy works well for every aspect of the business.
● To develop the testing strategies in order to guarantee the most efficient approach for the organization and its customers.
● To collect, combine, and analyze data utilizing our CRM to build dashboards and visualizations that highlight key insights for the business.
