کارشناس فروش B2B

Job Description

• Record customer interactions in lead tracking and customer issue tracking systems.
• Service existing accounts obtain orders and establish new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors.
• Identify potential customers.
• Follow up on the customers’ orders to ensure they are met by distribution.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Guarantee the orders are converted to cash in time.
• Address customers’ complaints about production quality and refer them to QA or production departments.
• Address account discrepancies of customer accounts.
• Survey the market status of competitors, their prices, new productions, discounts, and new markets which are covered by them and prepare a proposal for addressing customers’ needs in a competitive market.
• Negotiate for agreement on proper discount based on customer expectations, and competitor’s information and bargain about it with the line manager.
• Supervise receipt of bounced checks.
• Supervise accurate allocating of credit to agents.