کارشناس امور مشتریان

Job Description

• Serve as the lead point of contact for all supply chain account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, supply chain stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to supply chain needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Collaborate with category managing team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.