● Develops, analyzes, optimizes and improves organizational structure, processes and procedures.
● Defines KPIs and measures for processes and manages their measurement and reporting.
● Conducts internal audits based on the implemented management system standards.
● Prepares business analysis and managerial reports in related fields.
Requirements
● Bachelor’s or higher degree in Industrial Engineering or related fields from a reputable university.
● Minimum 5 years of experience in related fields.
● Good knowledge of BPM discipline and processes.
● Familiar with ISO standards especially process management standards (ISO 9001).
● Strong communication and negotiation skills.
● Expert in M.S. Office (Word, Excel, PowerPoint, and Visio).
● Familiarity with ITIL, ISO20000 is an advantage.
● Experience in Payment or banking environment is an advantage.