*This job vacancy is available for Rahnema College*
•Main Objective:
We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
•Main Responsibilities:
-Perform well in a team environment and have exceptional people skills
-Contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations
-Provide troubleshooting assistance for customer orders, account statuses, and relevant problems
-Provide data and guides to help the sales team
-Develop and monitor performance indicators
-Manage sales tracking tools and report on important information
-Keep a record of sales trends
-Liaise with account managers to develop specific sales strategies
-Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
-Suggest sales process improvements
Requirements
-Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices
-In-depth understanding of sales principles and customer service practices
-Excellent communication skills
-Analytical and multitasking skills
-Teamwork and motivational skills
-Proven work experience as a Sales support specialist or Sales support associate
-Be able to Interpret sales metrics and be goal-oriented
-Ideal Age Range: 21 - 37