ITS Platforms Engineer

Job Description

Roles & Responsibilities

Business Requirements Alignment:

• Collaborate with business stakeholders to understand, document, and translate business needs into robust technical solutions.
• Ensure that all digital platform initiatives directly support and enhance organizational objectives.
• Technical Validation, Solution Assessment & RFP Evaluation
• Evaluate and validate proposed solution documents, including vendor responses to RFPs, to ensure they meet business and technical requirements.
• Assess new integration proposals and verify that proposed technologies align with best practices and operational standards.

Integration & Implementation Oversight

• Work closely with cross-functional teams to plan, design, and implement digital platform solutions.
• Ensure seamless integration of new solutions with existing systems, maintaining interoperability and data consistency.
• Capacity Planning, Performance Optimization & High Availability
• Monitor and analyze system performance to ensure digital platforms maintain sufficient capacity.
• Define and track key performance indicators (KPIs) such as response times, uptime, and throughput to guarantee high availability and reliability.
• Implement strategies that enhance system efficiency while ensuring scalability.

Incident Management & Troubleshooting:

• Lead the coordination of internal technical teams to promptly investigate, diagnose, and resolve incidents reported by vendors.
• Utilize comprehensive log analysis—including application and Linux logs—and system diagnostics to identify and remedy issues swiftly.

Technical Expertise & Support:

• Provide hands-on technical support across multiple domains, including programming, system architecture design, and database management (SQL and NoSQL).
• Ensure proficient use of API protocols and adherence to DevOps practices, leveraging automation tools to maintain platform stability.
• Stay current with emerging IT technologies and best practices to keep the digital platforms state-of-the-art.

Vendor Coordination & Supervision:

• Act as the primary liaison between external vendor teams and internal groups.
• Oversee vendor-provided solutions to ensure compliance with quality, security, and performance standards while maintaining open communication channels.

Contractual Compliance & Oversight:

• Monitor all vendor and supplier activities to strictly adhere to contractual obligations, including service level agreements (SLAs) and deliverables.
• Enforce standards that align vendor operations with business requirements.

Documentation & Continuous Updates:

• Maintain comprehensive and regularly updated documentation covering all changes, activities, and decisions related to digital platforms.
• Ensure that technical documents, integration guides, and operating procedures reflect current system configurations and best practices.

Project Methodology Application:

• Apply project management methodologies to guide the effective implementation of new technologies and processes.
• Adapt project delivery approaches based on business needs and technological advances.
• Evaluate the risk of projects and follow a demand management principle for the implementation of changes.

Continuous Improvement & Innovation:

• Continuously assess global digital technology trends and implement new tools and practices to enhance platform capabilities.
• Ensure that the digital platforms leverage the latest technologies and robust architectural methodologies, with minimal data gaps, to drive operational efficiency and scalability.

Performance Reporting & Traffic Analysis:

• Define, track, and report on service traffic and platform performance KPIs, ensuring alignment with business goals.
• Produce and present regular performance reports to the line manager and relevant stakeholders to inform strategic decision-making and drive continuous improvement.

Requirements:

Education:

• Bachelor's degree in Information Technology or related fields.

Experience:

• At least 3 years of experience in the area of specialization, with experience in supervising others.
• Experience working in a medium-sized organization.