IT Support Engineer

Job Description

Key Responsibilities:

• Provide first and second-line support for desktop, laptop, mobile devices, and applications.
• Resolve incidents and service requests via phone, email, or ticketing system.
• Troubleshoot hardware and software issues in Windows environments.
• Set up, configure, and support user accounts, email, and access permissions.
• Assist with basic network troubleshooting (e.g., patching, IP conflicts, connectivity).
• Support hardware setups, including printers, monitors, and docking stations.
• Collaborate with the infrastructure team for small projects and routine tasks (e.g., server room checks, equipment racking, cabling).
• Escalate complex issues to appropriate technical teams while ensuring end-user satisfaction.
• Maintain accurate documentation of issues and solutions.

Requirements:

• Fluency in English (spoken and written).
• 1 to 2 years of IT support experience in a Help Desk or Desktop Support role.
• Good understanding of Microsoft Windows OS, Office 365, and basic networking.
• Experience with ticketing systems like Service Desk is a plus.
• Familiarity with basic server and network hardware is a plus.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Certifications like CompTIA A+, Network+, or Microsoft certifications are desirable.

Work Conditions:

• Sunday to Thursday;
• 8:30 - 17:00;
• Ajoudaniye Street (District 1), Tehran.