Job Description
Roles and Responsibilities
- Provide help desk services to users and respond to technical requests and issues.
- Support users with hardware and software issues related to systems, networks, and peripheral devices.
- Perform backup and maintenance of virtual machines and servers.
- Monitor and support network infrastructure and provide preventive solutions.
- Log and follow up on user tickets in request management platforms (e.g., ManageEngine).
- Collaborate with other technical teams to troubleshoot infrastructure issues.
- Document technical processes and prepare support performance reports.
- Install, configure, and maintain user hardware and software systems.
- Provide support for mobile devices and organizational communication systems.
Requirements:
- At least an Associate’s degree in Computer Engineering, IT, or related fields.
- English: Intermediate.
- At least 2 years of relevant experience in a similar role.
Skills
- Experience with virtual machine setup and maintenance.
- Familiarity with ManageEngine or similar ticketing systems.
- Skilled in troubleshooting hardware and common software issues.
- Basic knowledge of network security and server maintenance.
- Experience with documentation and reporting.
- Experience with LAN/WAN user management.
- Familiarity with Network+ and MCSE concepts.
- Familiarity with ITIL or Help Desk standards is a plus.
