IT Expert

Job Description

• Provide ongoing support to users with the installation, configuration, upgrade, and ongoing usability of systems and applications by Responding to call-outs, emails, or a ticketing system in a timely fashion.
• Support end-users directly, as well as create written documentation, through good written and verbal communication skills.
• Follow up with clients to ensure the problem is resolved.
• Attend factory team leaders’ alignment, CRM, security, and any other required meeting as an IT representative.
• Share information and accurate user feedback timely in a team through positive interaction and Work as a Team Player with co-workers and in conjunction with other departments.
• Deliver creative suggestions to improve system efficiency where applicable and avoid risk.
• Manage multiple cases at one time.