- Use network tools to monitor core network and customer services
- Proactively initiate incident management process
- Perform diagnostics on all IP network and customer faults
- Generate action plans to troubleshoot all IP network and customer faults
- Track the incident management of proactive and reactive issues through the Trouble Ticket system.
- Management and Technical escalation of Trouble Tickets in line with process
- Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
- Take the lead in daily NOC operations as well as in emergency outage, like devising a restoration plan in the event of a main outage on IP network
- Conduct trouble-shooting of VIP customer circuit issues & urgent cases. Provide high-level support for circuit related issues that were escalated from NOC
Requirements
- Bachelor degree of Electrical Engineering/Telecommunications, Computer Science, or similar fields
- Minimum 3 years of work within IP Operations environment of a Telecom or large ISP
- Minimum 2 years of work in a technical IP support position
- Excellent IP, MPLS and routing knowledge (ISIS, BGP, OSPF, EIGRP) in an ISP environment
- Excellent Cisco and HUAWEI hardware and IOS knowledge
- Good understanding of IP/MPLS - VPNs &VRFs
- Excellent troubleshooting skills for L2 /L3 protocols is a must
- CCIE knowledge highly preferred
- Understanding of Network Management Systems, willingness to learn and manage NMS servers for the network
- Understanding of Telecom processes and best practices
- Excellent written and verbal communication skill –
With high troubleshooting skill; easily identify and solve technical issues
- Have good communications skills in dealing with actual customers
- Professional knowledge with ICT and telecommunication networks
- Able to work with less supervision and a good team-player
- Customer focused and result oriented
- Hands-on working experience in telecom carrier area is a plus