کارشناس شبکه

مبین نت تهران

منتشر شده 3 سال پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

- Use network tools to monitor core network and customer services - Proactively initiate incident management process - Perform diagnostics on all IP network and customer faults - Generate action plans to troubleshoot all IP network and customer faults - Track the incident management of proactive and reactive issues through the Trouble Ticket system. - Management and Technical escalation of Trouble Tickets in line with process - Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network - Take the lead in daily NOC operations as well as in emergency outage, like devising a restoration plan in the event of a main outage on IP network - Conduct trouble-shooting of VIP customer circuit issues & urgent cases. Provide high-level support for circuit related issues that were escalated from NOC

Requirements

- Bachelor degree of Electrical Engineering/Telecommunications, Computer Science, or similar fields - Minimum 3 years of work within IP Operations environment of a Telecom or large ISP - Minimum 2 years of work in a technical IP support position - Excellent IP, MPLS and routing knowledge (ISIS, BGP, OSPF, EIGRP) in an ISP environment - Excellent Cisco and HUAWEI hardware and IOS knowledge - Good understanding of IP/MPLS - VPNs &VRFs - Excellent troubleshooting skills for L2 /L3 protocols is a must - CCIE knowledge highly preferred - Understanding of Network Management Systems, willingness to learn and manage NMS servers for the network - Understanding of Telecom processes and best practices - Excellent written and verbal communication skill – With high troubleshooting skill; easily identify and solve technical issues - Have good communications skills in dealing with actual customers - Professional knowledge with ICT and telecommunication networks - Able to work with less supervision and a good team-player - Customer focused and result oriented - Hands-on working experience in telecom carrier area is a plus

Employment Type