Job Description
Assigns work, provides direction to clerical staff and ensures that assigned
tasks are completed. Ensures effective and appropriate clerical staff
coverage.
Orients and trains clerical staff.
Monitors the performance of staff. Provides feedback on their performance
and conducts performance evaluation
Participates in the recruitment and selection of clerical staff by performing
duties such as advertising vacancies, screening resumes, interviewing
applicants and providing input on selection.
Evaluates, develops and recommends office procedures and practices to
senior management. Ensures that approved office policies, practices and
procedures are understood and followed.
Responds to outside inquiries about services offered by the organization.
Communicates with other community service agencies and/or ministries
regarding client enrolment in and attendance at programs.
Performs a variety of secretarial duties such as drafting and typing routine
correspondence, arranging meetings and taking minutes.
