سرپرست کشف تخلفات فروشندگان

Job Description

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility. We are waiting for you to continue this story.

Responsibilities:

• Detect vendor's price cheats by making fake calls.
• Determine whether restaurants are open or closed using fake calls as a user to vendors.
• Contact the vendors who had a low level of activity on the Snappfood platform to find out the reasons for their inactivity.
• Supervise a team of fraud detection analysts, including training, coaching, and performance management.
• Develop processes, coordinate, and arrange a team for fake calls.
• Conduct regular reviews of the fraud detection program to ensure its effectiveness.
• Design and implement call processes with vendors, including developing scripts and call guidelines and monitoring the quality of the calls.
• Conduct performance reviews and monitor the team's performance to ensure that goals are being met and provide feedback and coaching to improve performance.
• Provide regular reports and updates on fraud detection and prevention activities to the vendor domain manager.
• Implement quality control processes to measure the quality of the team's performance, ensuring the accuracy of the results of the calls and the overall effectiveness of the fraud detection program.
• Investigate and resolve cases of suspected vendor fraud.
• Conduct risk assessments and identify areas of potential vendor fraud.

Benefits:

• Credit for vacations, gym, therapy, and internet costs;
• Social security and complementary insurance;
• Educational platform for advanced courses;
• Snappfood’s discount codes;
• Loans;