Job Description
Key Performance Elements/Essential Functions: • Ensures first class guest service • Takes responsibility for the quality of restaurant operational execution • Implements corporate initiatives that relate to Quality Assurance • Prepares reports and audits on store performance in respect to Quality Assurance • Creates and executes plans for department improvements • Manages to approved budgets • Responds to customer concerns regarding quality • Ensuring that all employees adhere to the company’s uniform standards • Maintains high standards of quality control, hygiene, and health and safety • Checks stock levels and ordering supplies as required for product issues
Requirements
Qualifications (Quality Assurance Manager – Bagro): • Minimum completion of Higher education, BA degree preferred • A minimum of 5 years restaurant experience • Experience audits and Quality Assurance preferred • Solid knowledge of Food and Beverage / Food service operations • Fluent in English with other languages being an advantage • Complete understanding of restaurant systems, experience with POS a significant advantage • Excellent verbal/written skills; well-developed analytical skills • Strong ability to plan, delegate and communicate • Well organized and detail oriented; proven leadership skills • Proficiency in Microsoft Office – Word, Excel and PowerPoint
Employment Type
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Seniority
Details
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