Key Performance Elements/Essential Functions:
• Ensures first class guest service
• Takes responsibility for the quality of restaurant operational execution
• Implements corporate initiatives that relate to Quality Assurance
• Prepares reports and audits on store performance in respect to Quality Assurance
• Creates and executes plans for department improvements
• Manages to approved budgets
• Responds to customer concerns regarding quality
• Ensuring that all employees adhere to the company’s uniform standards
• Maintains high standards of quality control, hygiene, and health and safety
• Checks stock levels and ordering supplies as required for product issues
Requirements
Qualifications (Quality Assurance Manager – Bagro):
• Minimum completion of Higher education, BA degree preferred
• A minimum of 5 years restaurant experience
• Experience audits and Quality Assurance preferred
• Solid knowledge of Food and Beverage / Food service operations
• Fluent in English with other languages being an advantage
• Complete understanding of restaurant systems, experience with POS a significant advantage
• Excellent verbal/written skills; well-developed analytical skills
• Strong ability to plan, delegate and communicate
• Well organized and detail oriented; proven leadership skills
• Proficiency in Microsoft Office – Word, Excel and PowerPoint