مهندس ناک ماهواره

ایران سولار

منتشر شده 4 سال پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

-Supporting Service Desk to resolve problems or answer to inquiries within accepted time frames -Providing direct technical support to customer related to the VSAT Services -Providing immediate customer assistance for urgent and emergency fixes as defined in the service operations manual -Research and troubleshoot technical issues reported by the service desk -Creates a temporary work around for immediate customer issues where applicable -Monitoring VSAT terminals and infrastructure through the network monitoring system -Documents technical issues using ITIL tools provided by the system -Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved -Contribute to Technical Support Knowledge base -Maintaining related computer IT systems, routers, switches, cabling, desktop, hardware, phones that supporting VSAT Systems -Working on shift-duty according to company policies and rules

Requirements

-Minimum Bachelor’s Degree in ICT engineering or related field -Minimum of 3 years relevant experience -Thorough knowledge and experience in satellite communications and iDirect technology -Knowledge of DVB-S2/TDMA, SCPC, Multimedia and Video Streaming services over IP -Experience in maintaining IP network and data center facilities -CCNA or CCNP certification is a plus -Essential knowledge of Linux OS and Linux-based servers -Monitoring VSAT terminals and infrastructure through the network monitoring system -Research and troubleshoot technical issues -Willing to work on shift duty -Willing to travel on missions outside of company headquarter in Tehran -Multitasking and able to work under pressure -Team player with position attitude and dedication -Essential communication skills in English

Employment Type