مدیر توسعه و روابط با نمایندگان

Job Description

Key Responsibilities:

• Develop and maintain strong partnerships with local and international agents.
• Expand the company’s network to meet current and future client demands.
• Ensure agents deliver high-quality service aligned with customer expectations.
• Manage and support a team of 5 network coordination staff.
• Act as a liaison between the network/operations team and internal clients (mainly the sales department).
• Monitor service delivery and proactively resolve issues or bottlenecks.
• Maintain frequent communication with global partners and handle negotiations.
• Analyze market trends and identify new business opportunities in the logistics and freight forwarding sector.
• Ensure smooth operations across shipping, transit, stuffing, and warehousing services.

Requirements:

• At least 5 years of experience in logistics, freight forwarding, or agent management.
• Strong leadership and people management skills (experience leading a team of 5 or more).
• Excellent interpersonal, communication, and public relations skills.
• Fluent in English (spoken and written).
• In-depth knowledge of international logistics processes, including shipping, transit, stuffing, and warehousing.
• Strong problem-solving skills and the ability to perform under pressure.
• Experience working with internal stakeholders such as sales and operations teams.
• High level of responsibility, organization, and initiative.