Job Description
To support the achievement of Novartis business goals by implementing value-based solutions with designated Key Account customers; to be responsible for the achievement of KAM P&L targets on assigned accounts; to establish Novartis as the preferred partner of choice with assigned Key Accounts; to support the creation of a customer-centric approach across the Country.
Major Accountabilities:
• Sets business plans, priorities, budgets and performance objectives for assigned
Key Accounts, to be approved by the Sales & Marketing Head; ensures cross functional understanding of these plans with Marketing, Commercial, Market Access and other key functions.
• Allocates resources across Key Accounts to meet the business plan.
• Ensures fulfillment of contractual obligations with Key Account customers.
• Acts as point of integration for services across the Novartis portfolio in specific Key Accounts.
• Ensures achievement of the Key Account Plans and delivery of the required financial results.
• Provides expert insight into the local healthcare system, legislation and their impact on Key Accounts.
• Builds and sustains long term customer partnerships with Key Accounts that create mutual value.
• Ensures access and influence to Key Account and legislative decision-makers in order to achieve a favorable position for the Novartis portfolio.
• Performs and reports on competitive intelligence activities on Key Accounts.
• Runs or works on projects that develop KAM capability throughout the Country.
