Job Description
The Junior Planning Specialist in the Operations Department at Snapp Shop plays a key role in supporting the daily operational planning across all units, including the Fulfillment Center (FC), Logistics, Call Center, and After Sales.
This role focuses on short-term planning, demand forecasting, and headcount allocation to ensure each operational function runs efficiently and remains aligned with daily business targets.
The ideal candidate is data-driven, detail-oriented, and passionate about improving operational processes through analytical insights and structured planning.
Duties:
Prepare and update daily operational plans based on demand forecasts and available capacity across all operational units (FC, Logistics, Call Center, After Sales).
Monitor order inflow, call volume, and service requests to anticipate daily workload and allocate workforce accordingly.
Support headcount planning by analyzing attendance, shift coverage, and productivity indicators.
Develop dashboards and daily reports summarizing performance versus plan for each operational area.
Identify capacity or staffing gaps in real time and escalate to senior planners for quick resolution.
Collaborate closely with HR, Fulfillment, Logistics, and After Sales teams to align manpower and operational plans.
Contribute to improving short-term planning accuracy through data analysis and feedback from operations.
Participate in special projects such as campaign day planning and capacity stress tests.
Requirements:
Bachelor’s degree in Industrial Engineering, Operations Management, Business Administration, or a related field.
Strong analytical skills with the ability to interpret and visualize operational data.
Advanced skills in Excel or Google Sheets (including Pivot Tables, formulas, and dashboards).
Basic understanding of SQL or BI tools (e.g. Metabase, Power BI) is a plus.
High attention to detail, a problem-solving mindset, and eagerness to learn.
Ability to work under time pressure and manage multiple operational inputs simultaneously.
Strong teamwork and communication skills to coordinate effectively across departments.
Work location: Mehrabad Jonubi, Tehran
