پشتیبانی فناوری اطلاعات

بی ای تی پارس تهران

منتشر شده 2 سال پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

BAT PARS IS LOOKING FOR AN IT Helpdesk LOCATION: Tehran WHAT YOU WILL BE ACCOUNTABLE FOR: ● Respond to IT issues and requests. ● Record, resolve and escalate calls, to ensure smooth operation of implemented systems. ● Install, configure and roll out systems. ● Ensure that the helpdesk operates in an effective manner so that Service Level Agreements are met. ● Monitor and prepare reports on service level achievements against targets. ● Perform daily system management and administrative activities to ensure the proper operation and security of the different IT systems, including but not limited to user management, system backup, system health check, Log auditing, capacity management. ● Develop a detailed understanding of the company plan and business objectives of BAT Pars. ● Establish strong work relationships with BAT Pars staff, external suppliers, and business partners. ● Ensure compliance with IT strategy and standards as applicable to BAT Pars. ● Develop a company network as needed. ● Installation and troubleshooting of devices such as printers, scanners, etc.

Requirements

● Bachelor's or Master's degree in Computer Software or Hardware. ● At least 2-3 years of experience as IT Service Desk/ Helpdesk. ● Strong technical background. ● In-depth knowledge of systems functionality and usage. ● Basic knowledge of Active Directory Domain and Network+ is a must. ● Full knowledge of Windows 10 and Microsoft Office is a must. ● Familiar with passive network (Server room facilities, trunks, cabling, modules, and installation and arrangement of shelves). ● Strong communication skills. ● Being consistent and result-oriented. ● Being able to focus under pressure. ● Self-motivated. ● Ability to address problems and choose the most appropriate solution from a group of identified possibilities. ● Fluent in both Written and Spoken English. ● Ability to configure and maintain Network devices such as Switches, Routers, Modems, Access Points, NAS Storages is a Plus. ● CCNA, MTCNA, or equivalent knowledge is a plus. ● Experience with ITIL foundation is an advantage.

Employment Type