Job Description
Role Overview:
The IT Support Engineer is responsible for providing technical support, troubleshooting, and debugging assistance for our company's software projects. The primary objective is to ensure the smooth operation and maintenance of our software applications by identifying, diagnosing, and resolving issues that may arise. This role involves working closely with development teams, monitoring application performance, and providing timely resolution to reported bugs or errors.
Key Responsibilities:
- Application Support: Provide technical support and troubleshooting assistance for our company's software applications.
- Bug Identification and Resolution: Analyze and debug reported issues, errors, or bugs in our software projects, working closely with development teams to identify root causes and implement solutions.
- Application Monitoring: Monitor the performance and health of our software applications, proactively identifying potential issues and taking preventive measures.
- Documentation: Maintain accurate documentation of reported issues, resolutions, and procedures for future reference.
- Knowledge Sharing: Collaborate with development teams to share insights and knowledge gained from troubleshooting and debugging experiences, contributing to the overall improvement of our software products.
- Training and Support: Provide training and support to end-users and other team members on the usage and troubleshooting of our software applications.
What We Offer:
- Monthly payment of 400$.
- Completely remote work environment.
- The possibility of promotion and salary increase based on performance.
- Free in-service training, providing extensive and continuous training about global financial markets.
Attention:
- We kindly request that only individuals seeking full-time employment submit their CVs. Our work requires personnel who can dedicate their full attention and concentration.
- Please note that Aron Groups does not maintain any representatives or offices in Iran. We are a company incorporated under the laws of the Marshall Islands, with registered offices in the UK and Cyprus.