Job Description

• Position reporting to: IT Supervisor - Maintains network operations, computer hardware, and/or software applications (e.g. servers (file, print, application, WEB, database, proxy, etc.), operating systems, etc.) for the purpose of ensuring efficient operations. - Provide helpdesk support and resolve problems to the end user’s satisfaction. - Monitor and respond quickly and effectively to requests received through the IT helpdesk. - Monitor Service Desk for tickets assigned to the queue and process based on priority. - Modify configurations, utilities, software default settings, etc. for the local workstations. - Assist with on boarding of new users. - Ensure each workstation has required computing devices, software and services. - Install and ensure proper installation of network cables, nodes, connections etc. - Install, test and configure new workstations, peripheral equipment and software. - Maintain inventory of all equipment, hardware, spare parts and software licenses. - Manage PC setup and deployment for new employees using standard hardware, images and software. - Maintain the checklists issued by the network administrator. - Perform timely workstation hardware and software upgrades as required. - Perform timely workstation, servers and network passive nodes, links and connection preventive maintenance (PM).