Job Description
• Position reporting to: IT Supervisor
- Maintains network operations, computer hardware, and/or software applications (e.g. servers (file, print, application, WEB, database, proxy, etc.), operating systems, etc.) for the purpose of ensuring efficient operations.
- Provide helpdesk support and resolve problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Monitor Service Desk for tickets assigned to the queue and process based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstations.
- Assist with on boarding of new users.
- Ensure each workstation has required computing devices, software and services.
- Install and ensure proper installation of network cables, nodes, connections etc.
- Install, test and configure new workstations, peripheral equipment and software.
- Maintain inventory of all equipment, hardware, spare parts and software licenses.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Maintain the checklists issued by the network administrator.
- Perform timely workstation hardware and software upgrades as required.
- Perform timely workstation, servers and network passive nodes, links and connection preventive maintenance (PM).
