Job Description
We are looking for a Part-Time IT Support Technician to provide on-site technical support to employees and assist with maintaining the company's IT infrastructure, network, and communication systems.
The role requires a hands-on and reliable person who can troubleshoot day-to-day IT issues, maintain basic IT infrastructure, assist users, and coordinate with external vendors when required.
Key Responsibilities:
- Provide day-to-day on-site IT support to employees for computers, software, printers, Internet, Wi-Fi, and other IT equipment.
- Troubleshoot and resolve hardware, software, network, and connectivity issues.
- Set up computers, operating systems, software, user accounts, email, printers, and other equipment for new and existing employees.
- Support basic user access, account setup, and onboarding/offboarding activities.
- Maintain and troubleshoot the company's on-premises physical server and virtual machines.
- Perform routine server, operating system, and security updates.
- Maintain and troubleshoot the Sophos Firewall, including basic configuration, monitoring, and connectivity troubleshooting.
- Maintain and troubleshoot the office network, including switches, routers, Wi-Fi, cabling, and network connections.
- Provide basic support for VPN and remote connectivity.
- Maintain the company's file-sharing solution and assist with user access and permissions.
- Perform and monitor regular backup routines and report or troubleshoot backup failures.
- Keep antivirus, operating systems, and other essential software properly updated and configured.
- Manage and troubleshoot the office security camera system (CCTV) and coordinate with vendors when required.
- Provide basic support for the office telephone system (PBX) and related cabling.
- Monitor general IT and network performance and investigate recurring issues.
- Coordinate with Internet, telecommunications, hardware, software, and other IT vendors to report, follow up, and resolve technical issues.
- Take ownership of reported IT issues and follow up with vendors until the issue is properly resolved.
- Keep management informed about significant or ongoing IT issues, service interruptions, and required maintenance.
- Maintain basic documentation of IT equipment, configurations, vendor contacts, and recurring technical issues.
- Assist employees with IT-related questions and provide basic guidance on the use of company systems and equipment.
- Identify practical solutions for Internet or connectivity limitations that may affect employees' ability to work.
- Escalate major hardware, software, network, or security issues to the appropriate technical provider or management.
Requirements:
- Previous experience in IT Support, Help Desk, or a similar technical role.
- Good general knowledge of Windows, computer hardware, software installation, and troubleshooting.
- Basic to good knowledge of networking, including TCP/IP, DHCP, DNS, Wi-Fi, switches, routers, and network troubleshooting.
- Basic experience with physical servers and virtual machines.
- Experience with firewalls; knowledge of Sophos Firewall is an advantage.
- Basic knowledge of VPN, backup solutions, file sharing, and network security.
- Good troubleshooting and problem-solving skills.
- Ability to work independently and provide responsive on-site support.
- Good communication skills and ability to support non-technical users.
- Ability to communicate effectively with external IT service providers and vendors and follow up on reported issues.
- Fluency in English.
