Monitoring power, network, servers, and virtual machines and services in the data center to detect possible problems.
Notifying the identified problems in the data center to the relevant stakeholders through tickets, SMS, and email to take possible action from the stakeholders.
Following up on the process of solving the problem and update the ticket, SMS, and email to inform the beneficiaries.
Receiving the ticket after announcing the solution to the problem by the relevant team and getting confirmation from the service owner to update the ticket, SMS and finalize the process.
Work in shift (12/36).
Effective and complete handover for running incidents among shifts.
Monitoring continuously 24/7 the status, performance, and alarms of all network nodes and segments.
Informing the technical leaders about the important outages and updates within internal SLA.
Requirements
At least a Bachelor's degree in Electricity (Power, Telecommunications, Electronics), IT, Computer Engineering, or ITC.
