Front Office Engineer ( Core Network )

Front Office Engineer ( Core Network )

Job Description

• Monitor continuously 24/7 the status, performance and alarms of all network Core nodes and segments. • Acknowledging Core Alarms based on agreed OPI and MCI request • Detect Critical and Major alarms within SLA, check the alarms appeared in the OMC/NMS, confirm no relation with the ongoing CR/WO in the network. • Perform first level action commands before alerting • Carrying out all regular O&M routines • Alert Field engineer in case the alarm is still pending, and follow up the Field engineer on the alarm clearance • Inform Technical leaders about the important outages and updates within internal SLA • Performs periodic health checks/monitoring of the network’s performance indicators; • Ensure that proper Core alarm handling and escalation procedures at the shortest possible reaction and remedy time applicable to specific fault categories.

Requirements

• Bachelor’s degree in Electronic, Telecommunications, ICT or Computer Science Degree. • At least 3 years of experience in telecom equipment maintenance. • Familiar with OSS and dispatch systems. • Experienced and strongly knowledgeable on 3G, 4G packet switching network architecture & protocols. • Good negotiation and communication skills • Ability to work under pressure, • Able to work out of working hours for providing 24x7 technical support

This position is no longer available.

About Company

500 employees or more

As the first Local Provider of Telecom Managed Services based on the latest technology , NAK is proud to create a dynamic, safe and supportive environment to facilitate innovation and creativity for both experienced domain experts and fresh, young university graduates alike. We at NAK, recognize innovation and constant improvement as the driving engine of our business and thus consider our people (having near 800 employees) as our most important assets. We take great care to provide the necessary platform for attracting, keeping, motivating and enhancing this valuable Human Resources. NAK family is always seeking excellence through accountability, agility and team work and will always put customers first. We sincerely hope to build together a world-class organization.

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