مدیر خط بیزینس (Drug Delivery)

Job Description

We are looking for a driven and passionate line manager to join our team at Axon Co.; This line manager will be focused on growing our business line, in which we aim to deliver meticulous service to our corporate clients. This position requires a tunnel vision on strategic growth while maintaining customer satisfaction.

Responsibilities:

• Develop long-term and quarterly business plans, communicate them to the team, and ensure their fulfillment.
• Establish cost parameters and manage overall P&L for his/her business line
• Create strategic growth plans and test multiple scenarios/growth paths to ensure sustainable growth in the business line.
• Design and execute daily operational programs that achieve organizational objectives and monthly sales targets.
• Manage employee activities, providing suitable resources as a successful team-up.
• Define operational targets and KPIs for the team, in line with overall strategies and BP commitments.
• Negotiate final deals with strategic clients and maintain effective communications with them.
• Align with other teams to ensure seamless service delivery.
• Provide comprehensive and insightful reports to management/stakeholders.
• Maintain a plan for forecasting, expanding, targeting, and attaining sales.
• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customers' issues and follow problems through to resolution
• Periodic assessment of customer satisfaction (both patient and physician), NPS, etc.
• Develop service procedures, policies, and standards.
• Analyze statistics and compile accurate reports.
• Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities and deploy strategies focused on that mission.
• Periodic report to the product team in order to make sure that the product aligns with customers' requirements.
• Responsible for accurate data in the HCP catalog.
• Plan and manage the operation of Axon Club.

Main duties and expectations:

• Drug delivery.
• Success improvement and optimization.
• Meet business sales and OKR.
• Meet SLA.
• Control pharmacy SLA.
• Control delivery quality and OKR.
• Deal, communicate, and manage pharmacies.
• Manage team people.
• Accountable for packaging and branding.
• Accountable for software, tools, and reports.