کارشناس پشتیبانی مشتریان

Job Description

Position Overview:

The customer support representative is a key part of our organization, significantly contributing to the satisfaction of our customers. The primary objective of this role is to provide support and assistance to customers who have inquiries, concerns, or issues with the company’s products or services. This typically involves responding to customer inquiries via phone, email, or chat, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

• Managing Incoming Calls and Inquiries: Handle a large volume of incoming phone calls and customer service inquiries. Often a client’s primary point of contact with the company.
• Answering Questions: Answer both general and specific customer questions about the company’s products/services.
• Resolving Issues and Troubleshooting: Resolve product/service issues, troubleshoot problems, and provide ongoing technical assistance to customers. This requires deep product/service knowledge, as well as certain hard skills.
• Delivering Information: Provide information about the company’s special offerings and upsell related products/services, if appropriate, when engaging with customers.
• Generating Sales Leads: Identify and assess customers’ needs to achieve satisfaction and generate sales leads.
• Building Relationships: Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Reporting: Report new claims, handle, and gather confidential information, and perform data entry to company software systems.
• Working hours: 9-hour rotating shifts (6 days a week).

Salary and Benefits:

• Completely remote.
• The possibility of promotion and salary increase.
• Free in-service training (extensive and continuous training about global financial markets).

Attention:

• Please don't send your CV if you are looking for a second or part-time job. We need full-time personnel with a high concentration.
• Aron Groups does not have any representation or office in IRAN. The company is incorporated under Marshall Island law, and our offices are in England and Cyprus.