کارشناس مرکز تماس (نمایندۀ خدمات مشتریان)

Job Description

We have an opportunity to join our dynamic team of Call Center for the right person with a passion for helping people. you’ll provide caring customer service to consumers at every touchpoint via text, live chat, email, and phone calls. We care about how our team interacts with consumers, so you’ll learn to make every conversation as positive and productive as possible— we’ll provide all of the necessary training for you to be successful! Ready to learn more? A day in the life of a PROFESSIONAL Call Center Representative: ● Use state-of-the-art technology and communicate with consumers via phone, live chat, email, and text. ● Take inbound and outbound calls with utmost professionalism and courtesy. ● Use Customer Relationship Management (CRM) software. ● Connect with viewers by asking open-ended questions to assess their needs, make appropriate recommendations, and provide assistance and accurate information to resolve their issues. ● Take a proactive role in maintaining FILIMO brand standards. ● Uphold all company policies as outlined in the Standard Operating Procedures.