Job Description

Our Company is looking for a CR Manager with following responsibilities: • Implementation of sales and designing suitable workflow and monitoring sales activities, • Continued sales and retain existing customers and attract new customers, • Analysis of data from CRM and marketing units and analysis of market share in region, • Manage communication between the customer, and the operations team, • Prepare sales records, documentation and information and report to the management, • Prepare and develop a customer database, • Monitor and report sales activities per week and daily to upper level manager, • Finding ways to measure customer satisfaction and improve services, • Understanding core issues and improving the team of customer services agents, • Monitor the flow of financial documents, bank balance and receipt of documents branch • Identify, qualify and generate sales by researching and identifying target customer • Maximizes efforts to achieve the target of sales within the assigned territory; • Pursue sales prospects by providing on-site sales presentations, technical consultations, • Collaborate with the sales team and provide sales reports to manager; • Identify potential customers and measuring & managing customer satisfaction and try to build a constant relationship with the current/potential customers; • Setting annual & monthly sales targets / reaching the targets and goals set • Process received leads via CRM and maintains up-to-date records

Requirements

• Master Degree in MBA or Marketing Management • At least 5 years' experience in Retail Industry & Importing Product • Team leading, work planning ability and ability to negotiation effectively • Sales Analytical skills and analysis of sales • Highly self-motivated and challenging • Social communication skills and ability to manage teams and work as a member of team • Ability to establish effective communication • Branding and technical knowledge appliances • Ability to gather, analyze and interpret data • Able to understand market trends and customer needs • Creative thinking, to be able to come up with new ideas to improve customer service standards; • Technical knowledge and competences • Being self-disciplined, self-motivated, self-confident and adaptable • Being capable of Planning, Organizing and Coordinating • Good knowledge of CRM and proficient in CRM concepts and methodologies • Problem-solving skills • Motivational skills and an ability to supervise and lead a team of customer service agents & supervisors • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations

Employment Type

  • Full Time

Seniority

Details

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