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Job Description

- Provide network monitoring, incident response, communications management and reporting problems (24/7) via the monitoring tools - Handel all calls from customers and take action to resolve their issues - Supporting Enterprise customers via call, email, and ticket ... based on policy and procedures defined by management or supervisors - Monitor Network Devices, Services, Radio links, and react according to problems - Supporting of all calls from another department such as Sales, RF,... - handling the most complex customer complaints or enquiries

Requirements

- At least a BS/BA degree in Computer, Telecommunication, IT, ... - At least 2 years of experience in related fields. - Excellent knowledge of TCP/IP principals - Familiar with wireless communication systems - Familiar with MikroTik, Cisco, Windows, ... - Ability to troubleshoot networking and customers' issues in a timely fashion - Ability to work in a 24/7 call center environment - Must be able to work 2nd/3rd shifts and weekends - Strong verbal communication skills - Call management skills - Anger management - Customer service experience - Ability to interact with all levels of managers and end-users in the organization - Problem solving skills and excellent management skills - ICDL

Employment Type